E-Bay Sellers and Dishonest Buyer's

I Have bee a Buyer Since 2008 and Just love E-Bay Shopping ! Then Decided to Sell on E-Bay. I sell Mostly Horse Tack andCollectibles, Everything going great till I get buyer who had a proven Track record, I sole her a Coca~Cola Cookie Jar, One that I had owner for over 10 years and served my Children Cookies from all those years so I new the Jar very well, Customer messaged and said Item Broke, So I tols her no problem with refund, But I wanted Pictures of Broken Jar, Well she did send a 2 Pictures of the Jar One pic had a close pic of Inside long crack in Jar, But the inside of the jar underpaintedsurfacehad marks that was Not my Jar, Not from Shipping Damage, It was how the Jar was Made and it was not the Item I shipped her The other pick looked like the front of Jar was drug down the pavement ? Not from being broke in Box, When I asked for better pics she went to e-Bay told them I refused to refund her and turned Into case, All in just 3 Days My pay-pal money was held, Then The buyer went in left me bad feedback like really Ugly ! I contacted E-Bay about the feedback, I had already left her Excellent feedback because of her buying record, WRONG I will never put Feedback again till Ireceive mine, They removed her Ugly (Feedback word's) but left the mark against me taking my perfect feedbackand they paid her for The Jar ? I called and called but E-Bay told me theycouldn'ttake the markagainstme away??Then The next day after ...The Buyer again Messaged me thu E-Bay Laughing about what she had done and told me I been on E-Bay a bit longer HA! HA!...I reported to E-Bay. and Again they Refused to Take her bad Feedback off ??? Not Fair andI'mNot Happy ! .....Then in Same Week another Buyer, I Shipped wrong Item to ( it was Western Tack ) And her order was for a Bridle and I shipped her a 3 times worth Show Halter by mistake, And I messaged the buyer and told her the shipment geing was wrong to please contact me and I would give her free shipping on her order and her for shipping to send back to me or on to therightfulbuyer and pay her what ever she wanted to just get order fixed So I would not have anymore problems, Fat Chance !! She Kept order worth 3 times what she paid me!! Lucky me! And its been over 30 days with me messaging her daily and Calling the Telephone # E-Bay Provided me with, and the Org.Order is still here with me waiting on this women to do what ever... cause She dont have her Item She purchased cause now I sitting here with Item I cant resale or do nothing about? The only thing E-Bay has done is give me her Telephone number...The Rest has been my tuff luck!! I Do not Understand why E-Baydon'thelp the Sellers??? This is Wrong!!! Because without sellers they wont have buyers! I have decided that Im gonna open account onAmazon and start selling there as soon as I get Everything Sold and closed out....And much as I love E-Bay I will not be buying or selling from them Again! This was Wrong No Help or Protection for Sellers....But Buyers areallowed to lie and steal...This Has been a Very SadBusinessprospect for me,