Jafrum

I believe this gepany (Jafrum) has the worst customer service on the entire internet. I also think their products are sub par as well. I bought a leather motorcycle jacket from them and it was hard as a rock. You could stand it up in a corner and it would literally stay stood up. I tried to condition the leather a few times and it did not help. I brought it to a quality leather shop and the proprietor said there is nothing I can do since it is very poor quality leather. I also bought leather saddle bags that had an indentation on the top. I thought over time it would even out, but WRONG, it stayed like that until I took it off and trashed them. On another note. I have been trying to order a small part for a helmet that broke. They tell me they have to contact the manufacturer and try to find the part. I already called the manufacturer and they said I need to go through a retailer to order it. They told me exactly what to tell the retailer, (Jafrum) so they can get it with out a problem. That was 3 months ago. I have called them 3 times for a status update and they say they are still waiting to hear from the manufacturer. I called another store, and received the item within 4 days. They too had to order it from the Manufacturer. UGHI would stay clear of Jafrum!!!